Shopping guide | MARLMARL

INTERNATIONAL DELIVERY

■How to shop

You can order via our website 24hours/ 7days a week.
Customers should receive an email confirming your order within 3 business days after you’ve placed it completely.
If you have not received a confirmation email from MARLMARL, please contact 【order@marlmarl.com】

■Payment

We accept payment by PayPal only.
For more details and further information about Paypal, please see the following link.
You should write your personal information down in English.
https://www.paypal.com/us/webapps/mpp/home

■Returns Policy

Any returns will not be accepted without a prior notice to us.
Returns and exchanges are only accepted within 7 days from shipping date, furthermore accepted only products purchased via our official online store.
To secure the appropriate return authorization information contact us via email at 【order@marlmarl.com】

◇Notice
Products must be returned in its original conditon (unused or unwashed) and including the original packaging.
Shipping charges are not refunadable and are paid by you.
Customers is responsible for paying all shipping charges and insurance on all return shipments.
A full refund for the shipping charges will be made if the shipments should be returned by our responsible.

■Import Duties and Taxes

Items in international Shipping order that are designated for shipment to all countries may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees").
The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees (Customs or Import tax that is applicable according to your Customs law.)
Please contact your local customs office for further information.

◇Notice
This website is for ordering and shipping abroad.
Please refrain from sending your international gift directly to a recipient as there is a possibility your recipient will be charged to import duties and import taxes.
Please kindly understand that if your order amount is $ 1,600 USD or over, your order would be divded and shippped into 2~ times automatically, due to the permission of Customs Clearance must be obtained for sending the order to overseas with enclosures that have a combined value of $ 1,600 USD or over, and an importer/exporter must apply to Customs for an import/export permit.

■international Shipping Carrier

MARLMARL delivers your order fast and safely through EMS from Japan.

◇International Shipping Charges
International shipping charges will be calculated and guaranteed based on the items what you are purchasing.
The cost will be shown on the shopping cart.

■International Delivery Areas and Delivery Days

Following URL shows Information on approximate days required for EMS delivery.
https://www.post.japanpost.jp/int/deli_days/ems/tokyo_en.html

◇Notice
The number of days listed in the table shows the average time required for EMS delivery to the designated destination country or area.
The day when you submitted EMS to your local post office is not included.(e.g., “2” indicates that delivery will be on the day after next)
Please note that the actual number of delivery days may differ from that listed in the table if the EMS article requires more time for customs clearance or the destination is in a remote area.
The number listed in the table only indicates the average time required for normal delivery and does not in any way guarantee the exact number of days required for delivery.
If a Saturday, Sunday, or holiday is included in the period (from acceptance to transfer and delivery) or if a delay or a cancellation occurs in a flight schedule, delivery may take longer.

◇Suspension of EMS delivery
Depend on your delivery address, the order can not be accepted.
Following URL shows Information of suspension areas and countries of EMS.
https://www.post.japanpost.jp/int/information/no_delivery_en.html

◇How to track your orders
Once your order has been shipped out, you should receive a separate email confirming your order has been shipped from our shipping department and handed to our carrier; Japan Post,
with a tracking number ; 13 digit item number (e.g. EZ987654321XX) which is given to each EMS item.
You can track your order by entering your tracking number in follwing websites.

https://www.ems.post/en/global-network/tracking
https://www.post.japanpost.jp/int/ems/delivery/

■Privacy Policy

Yom Co.,Ltd. ("us", "we", or "our") operates http://www.en. marlmarl.com (the "Site").
This page informs you of our policies regarding the collection, use , disclosure of personal information we receive form users of the Site.
We use your Personal information only for providing and improving the Site.
By using the Site, you agreee to the collection and use of information in accordance with this policy.
All information provided to MARLMARL via the Site will be treated in confidence and will not be disclosed to third parties without your prior permission, unless we are required by law to do so.
When you enter important information, we use the Secure Sockets Layer (SSL) technology to prevent the information from being intercepted, interfered or altered.

■E-mail from MARLMARL

Customers should receive an email confirming your order shortly after you’ve placed it within 3 business days.
Once your order has been shipped out, you should receive a separate email confirming your order has been shipped from our shipping department and handed to our carrier; Japan Post,
with a tracking number ; 13 digit item number (e.g. EZ987654321XX) which is given to each EMS item.
If you don’t receive that email, please be sure to check your spam folder or junk folder and make sure our mail from 【order@marlmarl.com】 didn't get marked as spam.