Shopping guide | MARLMARL

INTERNATIONAL DELIVERY

■How to shop

You can order via our website 24hours/ 7days a week. We will send you an order content confirmation e-mail within 3 working days after you completing the order. If you have not received a confirmation email from MARLMARL, please contact 【order@marlmarl.com】

■Payment Method

We accept PayPal as the only payment method.
For further information about PayPal, please check the web page below.
Please write down your personal information in English.
https://www.paypal.com

■Returns Policy

Please note that you must cover the cost of the return shipment. We'll only refund the shipping cost if the return is a result of our error.

◇Attention!
If you are willing to return or exchange your purchase, please contact us within 7 days of delivery of a shipment. We are not able to accept return or exchange after 7 days even if it was a damaged item. We will inform you how to return or exchanges, so if you have any questions, fell free to ask us via email.

■Import duties and taxes

International orders may be subject to import duties and taxes. Fees charged depend on the country of delivery, and must be paid to the local tax authority upon receipt of your package. Please contact your local customs office for further information.

◇Attention!
This site is for ordering abroad. Please refrain from sending your international gift directly to a recipient as there is a possibility your recipient will be charged to import duties and taxs.

※We recommend you do not send your international gift directly to a recipient as there is a possibility your recipient will be charged to import duties and taxes.

■About delivery

◇Shipping methods
We ship items via DHL. Please understand that delivery day and time appointment is not able to make.

◇Shipping cost
Shipping cost is varying depending on the amount of your purchases. The cost will be shown on the shopping cart.

◇International delivery areas
Please find out about the areas on the following web page.
※DHL
http://www.dhl.com/en.html

◇Shipping date
Please find out about average number of days on the following web page.
※DHL
http://www.dhl.com/en.html

◇How to track the orders
Once the order has been shipped, we will send you an email informing about the tracking number. You can check the status from the websites
※DHL
http://www.dhl.co.jp/en.html

■Privacy Policy

All information provided to MARLMARL via our website will be treated in confidence and will not be disclosed to third parties without your prior permission, unless we are required by law to do so. When you enter important information, we use the Secure Sockets Layer (SSL) technology to prevent the information from being intercepted, interfered or altered.

■Packaging

We will choose packaging depend on items and carefully pack all the items you order from us. We are sorry that a gift wrapping are not available at the moment, however we could send a packet with a statement of delivery without price on if you are willing to make a delivery to other that your home address.

■E-mail from MARLMARL

We normally send a confirmation email within 3 working days. If you have not received any emails from MARLMARL for your orders or questions, please be sure to check your spam folder and make sure our mail from 【order@marlmarl.com】 didn't get marked as spam.